Privacy Policy
Last updated: December 2025
1. Introduction
Bramwood Timber Products ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
2. Information We Collect
Personal Information
When you make a purchase or attempt to make a purchase, we collect:
- Name, billing address, shipping address
- Email address and phone number
- Payment information (processed securely through our payment providers)
- Purchase history and preferences
Automatically Collected Information
- IP address and browser type
- Device information
- Cookies and usage data
- Location data (if permitted)
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders
- Send you marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and enhance security
4. Information Sharing
We may share your information with:
- Service providers who help us operate our business
- Delivery companies to fulfill your orders
- Payment processors for transaction processing
- Professional advisors and law enforcement when required
We do not sell, trade, or rent your personal information to third parties.
5. Your Rights
Under UK data protection laws, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate personal information
- Request deletion of your personal information
- Object to processing of your personal information
- Request restriction of processing
- Data portability
- Withdraw consent at any time
6. Cookies
We use cookies and similar tracking technologies to enhance your experience on our website. For more information about how we use cookies, please see our Cookie Policy.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
8. Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Bramwood Timber Products
Engine Cottage, Derifach Lane
Glynneath, Neath Port Talbot
SA11 5PX
Email: info@bramwoodtimber.co.uk
Phone: 01639 722058
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.